Question 1

Are assistants and admin billed?

Accepted Answer

No. The person who books and invoices is not a paid seat — admin, front desk and assistants log in free on every plan. A paid seat is a practitioner with their own calendar, who signs the plan: each plan includes one to four, and an extra practitioner after the included count is +$49 per month.

Question 2

Do I need a credit card to start?

Accepted Answer

No. Starter is $0 per month, up to 25 clients and 1 practitioner, with no credit card. Same software as the paid plans.

Question 3

What is different between plans?

Accepted Answer

The client cap and the included practitioners. Starter is $0 for 25 clients and 1 practitioner. Beginner is $49/mo for 200 clients and 1 practitioner. Growth is $79/mo for 350 clients and 2 practitioners. Advanced is $139/mo for 600 clients and 2 practitioners. Unlimited is $249/mo with no client cap and 4 practitioners. After the included count, an extra practitioner is +$49/mo. Storage is unlimited. There are no feature-gates between plans.

Question 4

Why price by clients and practitioners?

Accepted Answer

The price should match the size of your practice: how many clients you see, and how many practitioners carry their own calendar and sign plans. Admin and front desk are never the meter.

Question 5

Are AI and SMS in the monthly plan?

Accepted Answer

No. AI tokens (notes, drafts, inbox help) and SMS are billed on what you use, separate from the monthly plan. There are no included SMS bundles, and we do not publish a per-token or per-SMS rate here.

Question 6

Do I need to download any software?

Accepted Answer

No. Practiceflow works in the cloud and is accessible on a computer with an internet connection — including iPad and phone.

Question 7

Can I put my current client list in the program?

Accepted Answer

Yes. You can import an Excel file of your current clients into the software.

Pricing

Usage, billed separately

Questions

How scalable is your practice?